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Replying to:
BettyJaneB
QuickBooks Team

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Thanks for joining us here in the Community, @ScriptErrors.

 

I'm here to help ensure that you'll be able to get rid of the script error that you received.

 

To get this matter sorted out, I'd recommend performing the steps shared by my peers and other users above. If the problem continues, let's run the Quick Fix my Program from the QuickBooks Tools Hub. This scans your QBDT for errors and quickly resolves them.

 

Let me show you how:

  1. Close your QuickBooks.
  2. Download our QuickBooks Tool Hub
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install.
  5. When the install finishes, open the tool hub on your Windows desktop.
  6. Select Program Problems.
  7. Click Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

You can also check this link for more details: QuickBooks Desktop doesn't start or won't open.

 

If the same thing happens, I'd recommend contacting our Customer Care Team. They have the tools that can help determine the root cause of this hurdle.

 

Here's how:

  1. Click on Help and choose QuickBooks Desktop Help.
  2. Select Contact us at the bottom.
  3. Enter something like Still getting javascript error when opening QuickBooks and click Continue.
  4. Choose Talk to a specialist or Chat.

Leave a comment below if you have any other questions with this or with QuickBooks. I'm always here available to help. Have a good day!

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