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Thanks for updating this thread, @tftaylorcpa,
I want to make sure this QuickBooks issue is resolved, so we need to forward you to the right department to help you with this. I know you already contacted our support for this, but we're unable to assist technical and account management issues here in the community.
Our Technical Support Team can better help you, and you can request them to get this escalated to our Data Services Department. They have the tools necessary to check your company file problems and provide relevant troubleshooting to rule out the problem.
To get our support, follow the steps below:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!