This is not the kind of service we want you to experience, @kcmjan.

To fox this, can you tell us more about your issue? This way, we can provide you with accurate information to resolve it here. The Community is another available source for support other than phone or chat. Also, we have other users or members of the forum that can chime in and share their recommendations.

If you wish to talk to one of our representatives, I'd recommend getting in touch again with our Customer Support Team.

Here's how to contact them:

1. Click on the Help button.

2. Select on Contact Us.

3. Enter your concern on the How can we help box.

4. Click on Continue.

5. Choose to Get a callback.

6. Enter your contact information. 

7. Click on the Call me button.

The Community is always here to have your back. If you have any other questions, please feel free to click the Reply button below.