Just warning you, even when you talk to a human your answer will not get resolved. You will find that the "expert" is searching for an answer on how to fix your issue just as you would do or you will get hung up on or you will stay on the phone for more than an hour with no resolution or you will have to repeat yourself several times before the rep semi-understands your issue or you will get transferred to someone else or ALL OF THE ABOVE. Not trying to be negative here, but not once in the 7 years that I've used QB, have I spoken with a rep who resolved my issue. There's another issue that I'm having now and I'm experiencing the same thing through the Q&A community minus the hang up.