I understand where you're coming from, @kcmjan.

Let me guide you on how you can get in touch with us. Here's how:

1. Log in to your Quickbooks Online company.
2. Select Help (?).
3. Select between Talking to a Human or Chat,

I'll add this article for more details: QuickBooks Online Support.

Just leave a comment below if you have further questions. Have a great day!