We are hugely disappointed in QuickBooks Time. It was better as T Sheets. QBT did not announce that they were making a change to the Time/Desktop interface so that ONLY the Desktop Admin would be able to sync Desktop & Time. Apparently, they didn't even tell their own customer service team. Over the last 8 days I and my client's staff have had no less than 6 conversations with customer service and used up more than 8 hours of work time trying to fix something that was taken away without telling anyone. We've been given a $20 reimbursement for a month of Time but that hardly compensates us for the waste of our time and productivity. The payroll manager now has to have access to the Admin password and privileges in order to do a task that used to take less than a minute. She didn't have full access to Desktop for a reason and now there is no way to separate the duties in Desktop where sensitive (non-HR) information is available. Neither the change itself nor the rollout of it are acceptable. Poor [customer service rep] had to be the messenger (and, no, we did not kill the messenger).