Thanks for this post.

I called the sales number [removed] and select option 1.  Then tell them that you need to speak to the payroll support and they will confirm your quickbooks account, and then transfer you to the payroll support team.  Tell the support team that you need to reset the REALM ID which is your QB Customer ID number.  It will take less than 5 minutes for them to reset it on their end and once you do that, tell them to stay on the line to make sure it works.  Then try the update for the payroll information and you should be able to log in and update the information.  Once you are all done updating the information, they can verify that it came through on their end.  Once confirmed, then you are set to do your payroll.