Thanks for chiming in on this thread, jenine.
If you are making the edits in Outlook, then QuickBooks is unable to control that. I recommend reaching out to Outlook Support Team. In the meantime, we can either set you up for webmail or edit your template in QuickBooks. The steps are included in these articles:
You can also follow the steps provided by my colleagues MaryLandT since it only affects one user.
Please keep us posted on how it goes. We're always around to help you out until a solution is found. Take care and stay safe!
