I'm now waiting on my second chat this morning.  The first, after asking a bunch of questions, said they needed to get me to the correct person to handle this.  I entered this first chat through the Help option in QB!  I had to disconnect from that chat and I'm on hold for the second.  I got to work at 8 am this morning and have gotten very little done due to trying to find a fix for this mess.  Way to go INTUIT!