you have to contact them.. 

Here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

For future reference, feel free to review this helpful material to know more about dealing with some direct deposit problems: Fix direct deposit issue.