Hi @dfosbenner,

Thank you for the prompt reply. I'll explain the process of adding users and editing roles in QuickBooks Desktop (QBDT) Enterprise.

Using my QBDT test account, I was able to open the User and Roles page without logging into the Intuit Online account. I didn't take any new steps to get there, since it's the same steps provided by my peer @katherinejoyceO above. 

See this screenshot for reference: 

After you click Set Up Users and Roles, you'll get this window:

If you continue to have the same issue, I suggest contacting our Technical Support team for assistance. They can pull up your company information within a secure environment. They can then investigate why you have this issue, as well as provide a resolution for it. 

See this article for the steps: Contact QuickBooks Desktop support. Please take note of their operating hours, so you know when they're available. 

Post a reply if you have other questions about managing users and their roles in QBDT. I'll be around to help you out.