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Thanks for reaching us back, guhy.
I appreciate you for sharing your experience with the support. If you're not receiving any callback within 24 hours, please contact them again. Our next representative will take care of your concern.
Other than our phone support, you might also want to try and contact our QuickBooks Chat Support. Here are the steps on how to reach our Chart Support:
- Click Help at the top menu and select QuickBooks Desktop Help.
- In the Have a Question? window, enter a topic.
- Click Contact us.
- Hit the Stat Messaging button.
Take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.
Know that you're always welcome to post here in QuickBooks Community if you have other questions while reconciling. Have a good one.