This is not the impression we want you to experience when sending an invoice template. Let's perform some steps to get this sorted out, RJ4242.
If the same thing happens after performing the solutions provided by my colleagues, we can try opening another company file. This helps us to check if you're having a problem with only one file and not the program itself. Here's how:
- In your QuickBooks, go to the File menu at the top left.
- Choose Close Company.
- In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
- Choose a sample file and click on it.
Then, try sending an invoice again. To fix common template issues in QuickBooks Desktop, see the Fix common issues when you use and customize templates article. If it works, it's possible the template is damaged. we can delete and re-create the template. Before doing it, please create a backup company file first. Just in case you ever run into problems, we can use your backup to restore your data.
If the same something happens, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Feel free to visit our QuickBooks Help Articles page for more insight s about managing your business in your software.
Please update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
