Thank you for your reply, but…

I’ve been through those pages you show me. I cannot get to those screens since after I start QB I am stuck in those initial screens.

I use QB 2018 on this computer, no other user, for a year. Prior to that I used it for two years on a different computer, when I transferred the license. I never had this issue on either computer and I have not changed anything recently.

I am not sure how do I log in my Laptop and QB Desktop with an Admin account. I’ve always used my user account.

Also, in QB when I try to open an existing file I am asked about the password for the Admin user, and can log in w/o a problem but then it does not proceed.

Thank you