Hi @Ditch co,

I'm here to help and clear things up for you about this specific issue.

I checked and found that there's an open investigation for the issue you described above. Our product engineers are currently looking at the root cause of this issue, so they can deploy a fix. 

What I can suggest is for you to contact our Technical Support team for further assistance. They can add you to the list of our affected users. And with that, you'll receive email notifications whenever there's an update on this investigation. 

See this article for the steps: QuickBooks Online Support. Please take note of their operating hours, so you know when they're available. 

Don't hesitate to leave a comment below if you have other questions about your payroll service in QuickBooks Online. I'll be sure to take care of them for you.