Thanks for coming back, @NicoleS1.

I understand how it feels to start all over again. You can tell the representative that you've already had this case. This way, they can review it and pick up where you left off with the previous agent.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

You can visit our Community Help website. This website shares helpful articles to read on different topics about QuickBooks. Just select a subject from the Topics drop-down menu.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.