I understand what you're feeling now, Laura. 

To sign up for a service and have it not work the way you think it should be. Please note that our goal here is to help save time and keep things simple when doing a task in QuickBooks. However, there are certain limitations for each product offered by QuickBooks.

I've added this article to learn additional details about price rules in QBDT: Use Advanced Pricing.

Let me know if there's anything you need help with by leaving a comment below. I'm more than happy to help.