Hi Kristine,

Thank you for responding, so quickly . . . I've uninstalled/reinstalled numerous times, and that doesn't fix the issue.  I try an initialize the web connector and can't get any where before the error box pops up,  I've clicked on the continue button numerous times, but it keeps taking me back to the continue button screen.  I can't get to the add an application button.

I've talked to a QB phone support person.  They couldn't solve the problem over the phone.  She told me that I'd have to pay a fee for more support, because I don't have a support plan for my QB license.  I was trying to exaust all options, before having to pay, but looks like I may have to resort to that . . . :(

It seems to me that this is a QB Web Connector "bug" and QB should have had it fixed a long time ago.

Thank you for all your help!