I have a user who is trying to send invoices from the email function within QB but when the body of the message is edited from the window that comes up it still sends the message with the default template only. The other users don't have this experience and are on the same version of Windows and using the same version of Office. Is there something that I am unable to find that causes this problem?
I tried running QB as an administrator which did not resolve the issue. Same for Outlook.