​​​​​​Thank you for coming to the Community and letting us know about your experience, @kimbuc. 

I understand the transition to new Intuit logins hasn’t been smooth for everyone. The reason for this transition is to offer improved security and make sure that you and your employees feel safe with Intuit and confident your personal information is secure. I’ll make sure that the team is aware of your experience and that the communication around these changes could've been more clear. We definitely want this process to be smooth for our customers.

I'd like to make sure we resolve all of your current issues together, if possible. I see your account is already added to INV-00254 and that you're syncing successfully with the web connector while this is getting worked on. If that's incorrect, please let me know.

You also mentioned issues with your Overtime rules but I'm unaware of any ongoing issues with OT rules being wiped without notice. I'd be happy to look into this further if needed.

Thanks for your time and patience. We're always here in the Community to help in any way we can.