This scam is happening to us currently. Used the chat button, etc...keep saying files are corrupted on our end via the browser, ask for a supervisor, they tell me that they are the supervisor. Want me to pay $900 for them to fix it and we will have a 3 year subscription for this. Then when I ask more in depth questions they hang up. I have never in my life seen a company so hard to get in touch with. Don't really know what to do now.