I have cleared all cookies and cache, I have made sure the browser is up to date. I have cleared intuit specific cookies as well (first thing I tried). I have also tried using Chrome's incognito browser and had the same issue. I have restarted my computer. I am actually an accountant and this issue is in a client's company. The client originally experienced it and reported it to me. After duplicating the problem on my end, I posted here and called support. After 3 hours on the phone with support, they have escalated the case to tier 3. Edge and Firefox browsers do NOT have this issue, only Chrome. Since Chrome is supported/recommended by Intuit, this issue needs to be resolved regardless of if there is a work-around available by using another browser.