Thank you for following up on this thread, bclark21.
I agree with JasroV in clearing the browser's cache. This will help remove outdated data that can also cause the same issue as yours.
If you're still having the same problem, you can also clear Intuit-specific cookies from your browser. It also helps refresh web pages to sync properly with your browser.
You can also use these supported browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari 11 or newer (Mac only)
Just make sure that the browser you're using is up-to-date. Also, you can see if your browser is compatible using the browser health check-up tool.
If the issue persists, I suggest that you contact our support team for further assistance.
Click the reply button if you still have follow-up questions. I'm always here to help. Enjoy your week!
