Hello there, JES88.
Currently, we have an ongoing investigation about receiving the item receipt for the already paid bills for these items, and the item receipt remains in the open transactions. Rest assured that our system engineers are investigating this issue to identify what's causing this behavior. Still, I recommend contacting our support team to add your company details to one of the affected users.
You'll be notified about the status of the investigation. This is the ID number of the investigation INV-51527.
- Go to this link: What can we help you with?
- Choose your QuickBooks Product.
- Select your QuickBooks edition.
- Click Continue.
To learn more about the workflow of the Account Payable, you can check this article: Accounts Payable workflows.
Please let us know if you have any questions related to QuickBooks. Take care always.
