I'm here to ensure you're able to export and convert your QuickBooks Online data to QuickBooks Desktop, @rmcleod.
Before anything else, may I know what error did you received when trying to open the migration tool? I appreciate any extra information you can give and it will help us isolate the issue.
For now, we can perform some troubleshooting to resolve this issue. Let's make sure that your QuickBooks is updated to the latest release and run as administrator.
Here's how:
- In the QuickBooks Help menu, choose Update QuickBooks.
- On the Update QuickBooks window, go to the Update Now tab. You can ignore the table because you don't need to change anything.
- (Optional) Put a checkmark in the box Reset Update box to erase all previous update downloads.
- Click Get Updates.
- Restart QuickBooks. When prompted, accept the option to install the new release.
If the issue persists, I suggest getting in touch with our support team. They have advanced tools to review your account and help you with the process of converting your data.
Additionally, here's an article you can check to learn how to move your data from QuickBooks Online to QuickBooks Desktop for Windows.
Feel free to get back to this thread if you have other concerns with managing your data in QuickBooks. I'll be more than happy to help. Have a nice day.
