Hi Jovychrid_A

Thank you for your detailed explanation.  Unfortunately this is not the case.  I had checked the inactive customers prior to adding this customer as we do have intermittent customers that are dormant for a period of time and then need work again so we reactivate them.  As for the Job the Job Number being an inactive one, we use very unique Job Numbers, so this should never happen.  That being said, I did double checked just in case.

I will be entering a new customer again today, so I will pay closer attention to the steps I take in case it happens again.  

I guess this will remain a mystery as to why I received that Pop-Up, until it happens again.

Thank you Everyone for your suggestions.

Janice DLC