Thanks for following up with the Community about this, cjfusion. I appreciate you performing my colleague's recommended troubleshooting.
 

You'll definitely want to get in touch with our Customer Care team since you're still unable to enter a payee. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

Detailed steps for contacting them can be found in MariaSoledadG's post. Be sure to review their support hours so you'll know when agents are available.
 

Please feel welcome in sending a reply if there's any additional questions. Have a wonderful day!