Let's find out why you're getting the error so you'll be able to record your credit card payments correctly, cjfusion.
You'll have to make sure to select a vendor on the payee field instead of selecting your Discover Card so you won't be getting the error.
Once done, double-check if you're still getting the error. If so, let's perform some steps to fix the issue. Sometimes, this happens if your browser is full of frequently accessed page resources that cause some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Then, you can try adding a payee to your credit card payment. If you're able to add a payee, return to your default browser clear the cache to speed up the loading process.
Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. If the issue persists, try using other supported browsers.
However, if you're still unable to enter a payee and is still getting the same error, I suggest reaching out to our support team to help you check what's causing the issue. Here's how to reach them:
- Select the Help menu.
- In the Assistant window, enter Talk to a human.
- Enter your brief concern in the field.
- Type in/click I still need a human until you see the Get help from a human option.
- Choose a way to connect with our support.
For your reference, you can also add and match transactions in QuickBooks Online. Please check this article so you'll be guided: Categorize and match online bank transactions in QuickBooks Online.
Let me know if there's anything else that you need help in recording your payments. Remember, I'm always right here to help you.
