Hello there, @coffeelady1.

To help resolve the problem, you can try the workaround provided by @Eugene D, which fix the issue. 

As for the IT person, can you provide more detail on why QuickBooks Help tells you to hire an IT person? 

You may also want to check out this article to know how to fix the error “Outlook cannot log on” when you email reports or transactions in QuickBooks Desktop: Outlook cannot log on when emailing in QuickBooks Desktop.

Keep me posted on how things go on your end after trying the steps above. I want to ensure this gets resolved for you. Have a good day.