Hello xm38q2btec95g4!
Those who joined this thread are using different versions of QuickBooks. Let me show you how to fix missing notes in both QuickBooks Desktop and QuickBooks Self-Employed.
For QuickBooks Desktop, this could due to data integrity issues. Let's run the rebuild tool to fix it. Before that, make sure that you're using the updated version.
Then, you may follow these steps:
- From the File menu, go to Utilities and choose Rebuild Data.
- Select OK if you receive a prompt to back up your company file.
- Tap OK again when you get the Rebuild has completed message.
- Go back to the File menu, Utilities, and select Verify Data.
- Click OK or Rebuild Now.
You can also check the detailed steps here for more info on how to use this tool: Resolving Potential Data Issues.
For QuickBooks Self-Employed, please note that its performance also depends on the browser. You'll want to use an incognito window and check it from there. Here are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Private browsing/incognito won't save site data that causes errors. We can also clear the cache to fix browser problems caused by these temporary or junk files.
Lastly, make sure you're using an up-to-date browser. Older versions can result in unusual behaviors too.
For more references in using QuickBooks, you may visit this link: View all articles.
Don't hesitate to post again if you have other questions. I'll be here to help you.
