Hello, SashaCooper.

Let’s make sure that your settings to Make expenses and items billable and Track expenses and items by customer are turned on.

1. Click the Gear icon at the top.
2. Select Accounts and Settings
3. Click Expenses from the left menu.
4. Select the pencil icon in the Bills and expenses section.
5. Turn on Track expenses and items by customer and Make expenses and items billable.

If you’re unable to track expenses for customers after following the steps above, I’d recommend contacting our support team. They can help you investigate the root cause of this issue to come up with the fix.

Thanks for dropping by!