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Mark_R
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Welcome back, @Buddy Wright.

 

I want to make sure your concern is taken care of, and I'd like to redirect you to the best support group available to get this fixed right away.

 

Since all the troubleshooting steps shared above haven't resolved the issue, I highly suggest reaching out to our QuickBooks Support Team. This way, they can further look into this issue and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same.

 

To reach them, you can follow the detailed steps provided by my peer CharleneMae_F above. Or check out this article for another way of reaching them out and its support hours: QuickBooks Desktop Support.

 

Please know you can continue to reach me here with any additional questions you may have about your QuickBooks Desktop file. Wishing you all the best.

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