I'm here to make sure we get this sorted out, Buddy Wright.
To start, let's ensure QuickBooks is updated to the latest release. Then, let's figure out if your company file or the program itself is causing the issue.
- Open the Windows Start menu.
- Type “File Explorer” into the search and open File Explorer.
- Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
- Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.
Once done, open your company file. If you're unable to do so, try a second test. Open the program but don't open your file. Then, select Open a sample file.
If QuickBooks or the sample file don't open, or you see an error, the program is causing the issue. It's probably not your company file. Please see this article to fix this: How to Fix QuickBooks if it Doesn’t Open.
If none of these fixes the problem, I'd suggest reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- In the Have a Question window, scroll down to click the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Click the Search button to display the Start a Message button.
You can also check out this article to find out what your computer needs to run the best QuickBooks Desktop experience: System requirements for QuickBooks Desktop 2019.
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read great articles that can guide you in completing your future tasks.
Please reach out to us if need help managing your QuickBooks transactions. I'm determined to help you out.
