Thank you for bringing this to our attention, Beth.

I recommend contacting our Support team. That way, they can start a screen-sharing session to properly document this case. I know attachments are very important, and with your help, our team can gather a lot of data to identify the root cause of this behavior and prevent further issues. They are available on weekdays from 6 AM to 6 PM PT.

Feel free to keep on sharing more experiences with us, so we can prevent issues like this in the future.