I want to make sure you're able to get in touch with our payroll support, December6_.

Just a reminder, due to the ongoing COVID-19 pandemic, we have made changes to our operating hours.

You might want to use our live messaging and ask for a phone number from there or have them call you. They're available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

Additionally, can I ask for the specific error message you're facing in QuickBooks Online Payroll? I want to make sure I've got you covered.

For your payroll reference, check out this article: Payroll 101. It contains more information about the different types of compensation as well as on what are the types of federal forms you need to file. Also, this will provide you a sample breakdown of a paycheck.

I'm just a few clicks away if there's anything else you need or if you have any other QuickBooks concerns. Have a good one.