We understand your frustration regarding your recent experience with our support team, Bfolsom.

We'd want to check the root cause of the issue which we're unable to do so within the Community space. Our Phone Support Team can remotely check your company file and walk you through sorting this issue with you. They can also open investigation for you so our engineers can look into why you;re still seeing the unrecoverable error after performing the steps provided by my colleagues. 

Feel free to mention me if you need anything else. Take care and keep safe!