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bowtie_david
Level 2

Quickbooks crashes when setting printer margins in templates

We just installed a Star TSP143III receipt printer. I've set up a custom template that looks good, but we get a warning about printing outside of margins...

 

Printer margins are set to 0.00 in Control Panel, however, Quickbooks seems to think that they are 0.50. I can change the top and bottom to 0.00, however setting anything other than 0.50 in the left/right causes Quickbooks to hang for a few seconds, then crash.

 

Does anyone have a fix or advice on this? I have all the latest updates/fixes. I've attached a screenshot of what I believe to be the most relevant error in Event Viewer.

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