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Replying to:
TirzahC
QuickBooks Team

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Hi there, @03789b.

 

I appreciate you taking the time and providing great details to the concern.

We can perform some basic troubleshooting steps. This way, you'll be able to close your transactions successfully. You can open your QuickBooks account using a private window. 

Here's how:
  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P
If it works, we'll have to go back to your regular browser and clear the cache to delete those temporarily stored files and switch other supported, up-to-date browsers related issue.

 

You can read our help articles in case you need tips and related links in the future.

 

Feel free to leave a comment below if there's anything else you. I'm always around to help with any QuickBooks issues you may be having.

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