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Hello there, tegthom.
In QuickBooks Online, we can utilize the Audit Log feature to know if one of the users in your QuickBooks account unchecked the PDF Attached box in the settings. It could be the reason why it changed. Here's how:
- Go to the Gear icon.
- Select Audit Log under Tools.
- Click the Filter drop-down, tick Settings. Then, choose the Show only these events radio button.
- Then, click Apply.
If you've found out that no one changed the settings, I suggest logging into your QBO account via an incognito window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Then, let's observe for a few days if it's not changing. If it works, let's clear the cache of your main browser. This helps the program to work efficiently. Also, you can use other compatible browsers. Check this article for more details: System Requirements For QBO.
Visit again if you still need more help. I'll be around to assist you more. Take care always.