I do appreciate you for getting back to us, FeatherRiverPerfusion.

If you haven't performed the recommended troubleshooting steps my colleagues provided, I recommend doing so. If you get the same result, I'd suggest contacting us so we can further investigate and open a case for this issue. 

Here's how:

1. Click this link: Contact Us.
2. Select QuickBooks Desktop for Mac as the product.
3. Click Continue.
4. Select Search for something else and enter something like reconcile credit card.
5. Click Search and then select Start a Message. 

Feel free to use this link to help you manage the reconciliation process. 

Let me know if you have other questions. Take care!