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Welcome to the QuickBooks Community, ArtGraham. Thank you for trying those steps to rectify the problem. Since the issue is still ongoing, I recommend contacting our Support Team to investigate the matter in detail. They have the tools such as screen sharing to connect and make a diagnosis. They can even escalate the case if necessary. Here's how to contact us:
-
Go to Help.
- Choose QuickBooks Desktop Help.
- Click on the Contact us link
- Choose Search for something else.
- Type in a keyword about your concern.
- Hit Submit.
- We’ll provide you a few options. You choose which one is best for you.
Please let me know how the conversation goes. If you have any questions, let us know below, and we will answer to the best of our abilities. I hope you enjoy the rest of your day!