I think it's hilarious that you are telling us to input our transactions manually, as the whole point of paying for your service is for that to happen automatically. I experience the first disconnection back in Dec but after a few weeks it was resolved and I did receive a couple updates. It then happened again and hasn't sync'd for a few months. Similarly my Bank of America HSA, myhealth, is not longer working either. Your customer service is unbelievably ignorant, you take up inordinate amounts of my time. Like the others, I'm going to finish 2020 taxes and then cancel this service. The last rep didn't even offer my the 3 months discount which I aske for since I've been paying for a service for the last 5 months that actually DOES NOT WORK.  Not sure what is going on at Intuit, but this QBOnline is a TERRIBLE TERRIBLE service and I'm DONE!