I appreciate you for verifying, @rgoldman.

Please know this isn’t what I want you to experience with your QuickBooks Online (QBO) account. I'd also feel the same way if things don’t go well on your account.

I can share with you some insights on how we can get around this issue. To ensure the program runs smoothly, you'll want to check if your device meets the minimum system requirements.

If you have and the issue persists, I recommend contacting our Support team to isolate this issue. They have the tools to securely check your account and investigate this matter.

You can reach out to them through this link if you're unable to contact them through the (?) Help menu: https://help.quickbooks.intuit.com/en_US/contact

Furthermore, if you need to learn some pointers in efficiently managing your invoices and payments, visit our QuickBooks Support page for guidance.

If you have any other concerns or questions about invoices or with your account, you can always get back to me in this thread. I’ll be around to help you.