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Replying to:
Catherine_B
QuickBooks Team

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I hear your sentiments, xpez2000.

 

Let me make it up to you by making sure you'll be able to assign the transaction's category accordingly without it being changed. Usually, unexpected behavior within the system is caused by browser-related issues. Sometimes the regular browser stores cache files that make frequently accessed sites such as QuickBooks not functioning well. 

 

Let's log in to your account using a private browser and assign categories from there. Then, press F5 on your keyboard to see if it didn't get reassigned. Then, you can switch back to the main browser and clear the cache. Alternatively, you'll want to use other browsers to isolate these kinds of issues. 

 

Here are a few articles that can also help you handle bank downloaded transactions: 

 

Feel free to get back to the Community if you have some follow-up questions about managing your bank transactions. I'll be here to help.

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