Thank you for following the troubleshooting steps provided by my colleagues above, @mistymossy.
You can add the paycheck back to the Send Forms section by emailing back the paystub again. Here's how:
- Go to the File menu and select Print Forms.
- Choose Paychecks, then filter the dates.
- Check the box for the transaction you wanted to email.
- Click Email and select OK.
- Once prompt, close the window by clicking OK again.
The paycheck should now show back in the Send Forms list. Then, send it to your employees by clicking Send Now.
If you're still unable to email the paystub, do a clean install of QuickBooks Desktop so Windows can fix company file issues.
If the issue persists, I'd recommend getting in touch with our customer support. This way, they can take a look into your account and verify the cause of this unexpected behavior. Just follow the steps provided by my colleague Joesem to reach out to them.
Keep me posted if you need anything else or if you have other questions about managing your payroll in QuickBooks. I'll be here to help. Have a great day.
