Thanks for joining this thread, PGS2020.

I appreciate all your efforts in trying to settle the charge on your credit card statement. We want to make sure you’re only paying for the services you need.

We have streamlined the process of asking for help from our support team. You can sign up for a callback to speak with an agent or use the chat option for real-time assistance.

Let’s go back again to the Help section in your company to get the contact options. This time, log in to QBO using incognito mode or private browsing. This is to isolate if the cache is preventing the chat session to work.

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If this works, clearing the cache and cookies will allow the data to reset and log you out of any webpage. It also improves your overall browsing experience.

However, if none of these suggestions work, use another browser. Then access your company from there.

You can bookmark this link for future help. It contains resources and articles about QBO processes. It's arranged by topic, so you can easily open one: Self-help guide.

Stay in touch if you have any other concerns or questions. I’ll pop right back on to answer them for you. Have a good one.