Thanks for keeping us updated, athomas57.
It looks like all possible steps have been performed to resolve this issue. I'd recommend reaching out to our QuickBooks Support Team to have this checked and investigated. They're also equipped with tools to determine the main cause of this.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- In the Have a Question window, scroll down to click the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Click the Search button to display the Start a Message button.
I've also included these articles that'll help you resolve issues that cause QuickBooks Desktop to stop working or performing slow:
I suggest letting us if you have other questions or concerns in managing QuickBooks. We're always here to help you.
