Thank you for your reply.  I'm very familiar with all you just listed and have been a user of QB for over 20 years.  I pay premium fees to have top service which includes support by phone call and that is not happening now.  This is a huge issue for me.  I have two companies presently using QB and having the same issue with QB for both companies.  

Here I'm considering upgrading further, if there is an upgrade, but cannot get any response, preferable a phone call, from QB at all.  Totally unexceptable.