Hi there, @brefazio,

Thanks for posting here and sharing your experience when contacting our support. I can see how this has impacted your workflow, but I want you to know that this forum is also another channel where you can post your QuickBooks concerns.

We can answer general QuickBooks questions, but not account-related ones, like billing, account related, ongoing case numbers, and etc. Just type in your question below through reply so I can check on it for you.

If you insist contacting our live representative, our chat support can help you while waiting for the callback. We currently have a lot of callbacks in queue because of the number of requests we receive in a day and limited number of support we have in this pandemic.

Reach out to us during our support hours. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. To get a hold of a chat representative, follow the steps below:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Provide the case number to our representative so they can find your previous interaction who promised you a callback.

Mention me again in this thread after contacting our Support. I want to make sure you're taken care and I'm here to help you anytime