I just had someone call me who wanted to ask and go over the exact same information that was gone over when I called support in the first place.  They are ridiculous, a complete shat-show.

Customer service guy, 15 minutes on the phone with, said it was an issue with QBO and he was sending it to engineering department but I did not receive confirmation from engineering dept as to my case number. However, my QBO account ID is {Company Name} Productions, Inc
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Brenda (Removed Last Name)